1. Information We Collect
When you use LastKeys's bidding and booking platform, we collect:
- Phone Number: Collected for secure Two-Factor Authentication (2FA), account alerts, and optional promotional offers.
- Name & Email: Required for account creation and booking details
- Booking Information: Hotel preferences, dates, bid amounts, and payment details
- Device & Usage Data: IP address, browser type, and app interaction logs
SMS and Text Messaging Privacy Policy
LastKeys collects your phone number for the purpose of sending secure Two-Factor Authentication (2FA), account alerts, and optional promotional messages if you explicitly opt in. Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. How We Use Your Information
Your information is used solely for:
- Two-Factor Authentication via SMS one-time passcodes (OTP)
- Sending critical account alerts and booking confirmations
- Processing payments and managing your bids
- Providing customer support
- Improving platform security and functionality
- Sending optional marketing and promotional offers (only if you have explicitly opted in via our website).
3. Analytics & Session Recording
We use PostHog, a 1st-party analytics platform, to understand how visitors interact with our website. This includes:
- Usage analytics: Pages visited, navigation flows, and interaction events (e.g. button clicks, form submissions) to improve the user experience.
- Session recording: We record user sessions anonymously to identify usability issues and improve site design. Sensitive input fields (such as payment data) are masked and never recorded.
- Performance data: Technical metrics on page load times and errors to maintain platform reliability.
All analytics data is processed on our own US-hosted servers and is not shared with third-party advertisers. You may opt out of analytics collection by sending a request to privacy@lastkeys.ai.
4. Data Sharing & Third Parties
Your personal information will NOT be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes.
We share information only with:
- Hotel Partners: Booking details necessary to fulfill your reservation
- Payment Processors: Stripe handles payment processing with PCI compliance
- SMS Provider: Twilio transmits OTP codes (phone number only)
5. Data Retention
We retain your data for as long as necessary to provide services and fulfill legal obligations. You can request data deletion by contacting support.
6. SMS Messaging Terms
When you provide your phone number:
- You consent to receive required SMS messages for 2FA and account alerts. You acknowledge that promotional SMS messages (e.g., flash deals) require a separate, optional opt-in.
- Message frequency varies based on your login activity
- Standard SMS rates apply (contact your carrier for details)
- You can opt-out by replying STOP to any SMS
7. Security
We implement industry-standard encryption and security measures to protect your information. All communications are transmitted securely using TLS encryption.
By using LastKeys, you agree to this Privacy Policy. We will notify you of any material changes to this policy.